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Vroom Hire Privacy Policy

 

This Privacy Policy describes how Vroom Hire (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, services, and interact with us. By using our services, you agree to the collection and use of your information in accordance with this policy.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Vroom Hire Unit 5 Malbern Industrial est Greg Street Reddish Stockport, SK5 7BX

2. Information We Collect

We collect personal information that you voluntarily provide to us when you make a booking, complete a rental agreement, contact us via phone or email, or use our website. The types of personal information we may collect include:

  • Identity Data: Your name, date of birth, and driver’s license details.

  • Contact Data: Your billing address, email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely by a third-party payment processor) and bank account information for deposit refunds.

  • Rental Data: Details of your rental, including vehicle type, rental dates, and any optional extras purchased.

  • Technical Data: Information about how you use our website, including your IP address, browser type, and location. This is collected via cookies and other tracking technologies.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To Provide Services: To manage your vehicle rental booking, process payments, and provide customer support.

  • Contractual and Legal Obligations: To fulfill our contractual obligations to you, verify your identity for the rental agreement, and comply with legal requirements, such as tax and financial record-keeping, and the enforcement of traffic laws and fines.

  • Communication: To communicate with you about your booking, important service updates, and to respond to your inquiries.

  • Business Operations: To manage and improve our business operations, including record-keeping, billing, and accounting.

  • Security: To detect and prevent fraudulent activity and to ensure the security of our vehicles and services.

4. Sharing Your Personal Information

We may share your personal information with third parties only when necessary and for legitimate business purposes. This may include:

  • Service Providers: We share information with third-party service providers who perform functions on our behalf, such as payment processors and IT support services.

  • Law Enforcement and Legal Authorities: We may disclose your information to law enforcement or government authorities as required by law, such as for the purposes of managing speeding tickets, parking fines, or other legal proceedings.

  • Insurance Providers: We may share your information with our insurance providers as part of the claims process or to verify your own insurance coverage.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements. By law, we are required to keep basic information about our customers for a minimum period after they cease being customers.

6. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data.

  • Right to Object: You have the right to object to our processing of your personal data in certain situations.

  • Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.

  • Right to Portability: You have the right to request the transfer of your data to another organization.

To exercise any of these rights, please contact us using the details below.

7. How We Protect Your Information

We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. We limit access to your personal data to employees, agents, and other third parties who have a legitimate business need to know.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

Data Protection Officer:

  • Email: [email protected]

  • Phone: 0161 697 3175

  • Address: Vroom Hire, Unit 5 Malbern Industrial est, Greg Street, Reddish, Stockport, SK5 7BX